Privacy Policy

When this Policy Applies

This CaptainCricket Privacy Policy (“Policy”) covers the information generated when you use or subscribe to CaptainCricket products, services, apps, websites, or networks to which this Policy is linked. In the Policy, we call them “Products or Services” for short. They include voice, data, mobile broadband, and other products, services, and apps.

This Policy applies to you and anyone who uses our Products or Services under your account, except where we identify that separate Cricket or affiliate privacy policies or terms, and conditions apply. You are responsible for making sure all users under your account understand and agree to this Policy.

Special Circumstances

Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:

  • Some of our affiliates – such as AT&T companies – have their own privacy policies that apply to data they collect from products, services, and apps they provide. Any data collected subject to this Policy that is shared with those affiliates will still be treated consistent with this Policy.
  • Some areas both inside and outside of the United States - for example California and the European Union - require us to adopt different policy terms and commitments in accordance with local laws.
  • In certain cases, when you’re using your Cricket Products or Services, other companies may be collecting information, so your information may be covered by this Policy and other privacy policies at the same time. For example, if you purchase one of our Products or Services from a retailer or provide your information to another company through a co-branded website, app or service controlled by the other company.
  • If you are a Cricket business customer, we may have written Product or Service agreements that contain specific provisions about confidentiality, security or handling of information. When one of those agreements differs from or conflicts with this Policy, the terms of those agreements will apply instead.

The Information We Collect

We collect information about you and how you’re using our Products or Services along with information about your devices and equipment. This may include performance information, along with web browsing and location information.

Types of Information Collected

  • Account Information: This includes contact and payment information, service-related details and history, and technical, equipment, and usage information.
  • Web Browsing and App Information: This includes the websites you visit or mobile apps you use, internet protocol addresses, cookies, and identifiers.
  • Equipment Information: Identifies or relates to equipment on our networks, including type, identifier, status, and configuration.
  • Network Performance and Usage Information: Information about your use of Products or Services on our networks.
  • Location Information: Your street address, ZIP code, and the location of your device generated through various technologies.

How We Collect Your Information

We collect your information in three ways:

  • You provide it when you make a purchase, set up an account, or communicate with us.
  • We automatically collect it when you use our Products or Services, such as call and text records.
  • We obtain it from outside sources like credit information, marketing lists, and publicly available information.

How We Use Your Information

We use your information to power our services and improve your experiences. This includes:

  • Providing and supporting our Products and Services.
  • Contacting you regarding your service or products.
  • Improving customer care, network security, and developing future products.
  • Understanding which products and services you might enjoy the most.
  • Creating customized experiences and delivering personalized content.
  • Aggregating data to develop insights while protecting your privacy.
  • Preventing illegal activities and violations of our policies.

How We Share Your Information

We share your information in the following ways:

  • With your permission.
  • Across affiliate companies.
  • With non-affiliate companies as explained in this Policy.